RELAY: SOLACE : iOS

Support and privacy

Everything you need to know to get help with the game, and what the app does, and above all doesn't do, with your data. Here, surveillance stays in the fiction.

Last updated: October 29, 2026

Support

SEC/01 : help and contact

RELAY: SOLACE is real-time interactive fiction: the game's pace, its waits and its notifications are part of the experience. The most frequent questions are answered below; for anything else, write to us.

The game seems “stuck,” Avery isn't answering. Is that normal?

Probably, yes. The game takes place in real time: Avery travels, hides, sleeps. Some waits last from a few minutes to several hours (never more than 8 hours, and always following a choice you made). The channel screen always shows the current state. If a wait goes past 8 hours without resuming, contact us: that's a bug.

I'm not getting notifications.

Check that notifications are allowed for RELAY: SOLACE in Settings, then Notifications. iOS Focus modes can also hold back the channel's alerts. Without notifications the game is still playable: the channel shows pending messages when you open the app.

Can I replay to find another ending?

Yes. Open a new channel from the home screen: the endings you have already found stay listed in the archive. Waits stay real on every playthrough, that is how the relay works. There are seven endings.

Is my progress saved? Can I switch devices?

Your progress is saved automatically on your device, at every scene. A death sends you back to the last safe point, never to the start of the game.

How do I get a refund?

App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com with the Apple Account used for the purchase.

Is the app suitable for children?

RELAY: SOLACE is a thriller: tension, threats, disappearances and deaths (with no graphic depiction, the game is entirely text-based). The rating shown on the App Store page is authoritative.

Contact support

cedric@tricerapps.com

Reply within 2 business days. Include your device model, iOS version and, if possible, the current chapter: the channel itself tells us nothing about you.

Privacy policy

SEC/02 : your data

This policy describes the data processing related to the app RELAY: SOLACE on iOS. It is deliberately short, because there is almost nothing to describe: the game is designed to work without collecting any personal data.

1. Data controller

Publisher

TRICERAPPS

Legal form

SAS : SIRET 103 990 669 00014

Address

47 rue Vivienne, 75002 Paris, France

Contact

cedric@tricerapps.com

2. Data collected: none

The app requires no account and contains no advertising, no in-app purchases, and no third-party analytics or audience measurement tools. We do not collect, store or transmit any personal data : no identifiers, no location, no contacts, no telemetry. On the App Store page, the “App Privacy” section reads “Data Not Collected.”

3. Data stored on your device only

Game save : your progress, your choices and the state of the game's variables are saved locally on your device. They never leave it and are deleted along with the app.
Notifications : the channel's alerts are scheduled locally by the app. They go through no publisher server and can be turned off at any time in iOS Settings.

4. Third-party services

The app is distributed by Apple through the App Store. Apple may process certain data related to purchase and download (in accordance with its own privacy policy, available at apple.com/legal/privacy). The app includes no other SDK or third-party service.

5. Your rights

The General Data Protection Regulation (GDPR) gives you rights of access, rectification, erasure, restriction, objection and portability. Since the app holds no data about you, there is nothing we can send you, correct or erase: deleting the app erases all local data. For any question, contact us at the address in section 1. You also have the right to lodge a complaint with the CNIL, the French data protection authority (cnil.fr).

6. Summary

Data	Collected?	Où ?
Identity, account	No : no account required	—
Location	No	—
Ad tracking	No : no advertising	—
Usage statistics	No : no analytics tools	—
Game save	Local only	Your device

7. Changes

Any change to this policy will be published on this page, with its update date. A substantial change in processing (for example, adding an online service) will be clearly announced in the app before it takes effect.